For Bank Tellers ·
What you'll accomplish
By the end of this guide, you'll have a dedicated AI assistant pre-loaded with plain-language summaries of the banking regulations you work with daily — Regulation CC, Regulation E, and BSA/AML basics. Instead of guessing or asking your manager, you'll be able to ask specific compliance questions and get clear, confident answers in under 30 seconds.
What you'll need
Go to claude.ai and sign up with your personal email. The free tier allows direct conversations and is sufficient for this guide; Claude Pro adds the Projects feature that lets your materials persist across sessions.
What you should see: A clean chat interface with a text input at the bottom.
In a new Claude chat, paste each of the following prompts. Copy the response for each and save it to a notes app or Word document — you'll use these as your reference materials.
Prompt for Regulation CC:
Write a comprehensive but plain-language guide to Regulation CC for a bank teller. Cover: what it requires, availability schedules for different check types (cash, local checks, government/cashier's checks, new accounts, large deposits), when I can extend a hold, and 5 example scenarios with the right answer. Format it so I can use it as a reference card.
Prompt for Regulation E:
Write a plain-language guide to Regulation E for a bank teller. Cover: when it applies, what counts as an unauthorized transaction, the error resolution timeline, when provisional credit is required, what documentation to collect, and what to tell the customer at the window. Include 3 example scenarios.
Prompt for BSA/AML Basics:
Write a practical guide to BSA/AML compliance for a bank teller. Cover: what a Currency Transaction Report (CTR) is and when to file one, what structuring means and why it's illegal, Suspicious Activity Report (SAR) basics, common red flags at the teller window, and what to do when I suspect suspicious activity. Plain language, practical examples.
Copy each summary into a document (Google Doc, Word, or Notes app). Label each one clearly ("Reg CC Summary," "Reg E Summary," "BSA Basics").
What you should have: Three reference documents in plain English that you understand and can actually use.
If you have Claude Pro, create a new Project named "Compliance Reference." Upload your three summary documents. Add these instructions to the project:
You are a compliance reference assistant for a bank teller. You help me understand banking regulations (Reg CC, Reg E, BSA/AML) and apply them to real situations at the teller window. Answer questions directly and practically. When I describe a scenario, tell me what I should do and why. Never give legal advice — help me understand the general regulatory framework and what my bank's procedures likely require.
Without Claude Pro: Use the saved summaries as copy-paste context. Start a conversation with "Here is my Reg CC reference: [paste]" then ask your question.
Ask compliance questions using specific scenarios:
What you should see: Direct, scenario-specific answers that explain both what to do and why.
A customer wants to deposit $12,000 in cash. Walk me through the CTR process step by step.
A customer deposited a $4,000 personal check on Monday. Today is Thursday and they want to withdraw $3,500. Can they access the full amount? Apply Reg CC.
A customer reports an unauthorized $85 charge from a gas station last week. What's my bank's obligation under Reg E and what do I tell them?
Is depositing checks in amounts that stay below $10,000 always structuring? Explain the difference.