Draft a Check Hold Explanation for an Upset Customer

What You'll Get

A calm, clear explanation of why a check is on hold that you can read or paraphrase directly to an upset customer at the window.

The Prompt

A customer is upset that their [type of check, e.g. payroll check] for $[amount] has a [X]-day hold. They've banked here [time period]. Write a friendly, empathetic explanation of why the hold exists and when they'll have full access. Keep it under 100 words.

Tips

Add the customer's specific situation details: "first-time depositor" vs. "10-year customer" changes the tone significantly. Ask for "a 2-sentence version I can say at the window" if you need something shorter than a script.